Refund and Returns Policy
Last Updated: March 11, 2025
Effective Date: March 11, 2025
Welcome to PARK Coffee (“we,” “us,” or “our”), operated by Park Café Group. By using parkcoffeesf.com (the “Site”), you agree to the following Terms & Conditions. Please read them carefully.
1. Ordering & Payment
- All orders are subject to availability. We reserve the right to limit quantities or refuse orders at our discretion.
- Prices are listed in USD and are subject to change without notice.
- We accept major credit cards and secure third-party payment processors (e.g., Stripe, PayPal). We do not store your payment information.
2. Shipping & Delivery
- We currently ship within the United States [update if international shipping is available].
- Orders are processed within 2 business days. Shipping times vary based on location and carrier.
- Once an order is shipped, we are not responsible for delays caused by carriers, weather, or other external factors.
- If your package is lost or damaged, contact us at [email protected] within 5 days for assistance.
3. Returns & Refunds
We want you to love your coffee, but due to the perishable nature of roasted coffee, we cannot accept returns on coffee products. However, if there is an issue with your order, contact us within 5 days of delivery, and we’ll make it right.
- Non-Coffee Items: Unused merchandise (e.g., brewing gear) can be returned within 14 days of delivery for a refund or exchange. Items must be in their original condition.
- Damaged or Incorrect Items: If you receive a damaged or incorrect item, contact us at [email protected] within 3 days with a photo of the issue.
4. Subscriptions
- Subscription plans auto-renew unless canceled before the next billing cycle.
- You can manage or cancel your subscription through your account or by contacting us at least 7 days before your next renewal.
- We reserve the right to modify or cancel subscriptions at any time.
5. Use of the Site
- You may not use our Site for unlawful purposes, to harm others, or to attempt unauthorized access.
- We may modify or discontinue any part of our Site without notice.
6. Intellectual Property
All content, including logos, text, and images, is the property of PARK Coffee and may not be copied or used without permission.
7. Liability & Disclaimers
- Our products are provided “as is” without warranties of any kind.
- We are not liable for indirect, incidental, or consequential damages resulting from the use of our products or Site.
- If you have allergies or dietary concerns, check ingredient lists or contact us before purchasing.
8. Changes to These Terms
We may update these Terms & Conditions at any time. Continued use of our Site constitutes acceptance of any changes.
9. Contact Us
For questions about these terms, contact us at:
PARK Coffee
500 Precita Ave
San Francisco, CA 94110
Email: [insert contact email]
Return Policy
At PARK Cafe Life, customer satisfaction is our top priority. We offer a 30-day return policy to ensure you’re completely satisfied with your purchase.
30-Day Customer Satisfaction Guarantee
If you are not satisfied with your purchase, you may return the unused product within 30 days of purchase for a full refund. Please note that by completing your purchase, you accept and agree to our return policy terms.
Return Eligibility:
- Unused Condition: Items must be unused, in the same condition as received, and in their original packaging.
- Proof of Purchase: A receipt or proof of purchase is required to complete your return.
Non-Returnable Items: Certain items are non-returnable, including:
- Final Sale Items: No returns or exchanges are accepted on items marked as “Final Sale.”
- Perishable Goods: Items like food and coffee cannot be returned.
- Intimate or Sanitary Goods: Products considered intimate or sanitary in nature are non-returnable.
- Gift Cards: All gift card sales are final.
- Damaged or Incomplete Items: Items not in their original condition, damaged, or missing parts due to reasons outside of our control cannot be accepted for returns.
Return Process: To initiate a return, please contact our Customer Service team at [Your Contact Email/Phone Number] for return instructions. You are responsible for return shipping costs unless the item was defective or damaged.
Damage Due to Shipping or Freight
All of our products undergo quality checks and careful inspection before shipping. In the unlikely event your product is damaged during shipping, please follow these steps:
- Inspect Upon Delivery: Please inspect your order upon delivery.
- Report Damage Within 48 Hours: Any claims for shipping-related damages must be reported to us within 48 hours of receiving your order. Contact us at [email protected] and provide a detailed description and images of the damage.
We will work with you to resolve the issue and, where applicable, provide a replacement or a refund.
